This position is located in Alaska Regional Office, Mission Support Services,in the Information Technology Division.

Duties

As an Information Technology Specialist (Network), major duties will include: Managing and monitoring the region-wide wide area network (WAN) Infrastructure. Managing and monitoring the region-wide voice over Internet Protocol (VoIP) and Radio over Internet Protocol (RoIP) hardware and software Infrastructure. Managing and monitoring local area network (LAN) hardware and software Infrastructure for the regional office and selected parks. Managing Internet Protocol (IP) based infrastructure projects. Facilitating Department of Interior Enterprise Services Network (DOI/ESN) with maintaining the DOI Trusted Internet Connection

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-07/03/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. Candidates who do not meet these requirement by close of this announcement will receive no further consideration for this position. BASIC REQUIREMENTS: You must have information technology (IT) related experience demonstrating each of the four competencies listed below. Please ensure that your resume clearly addresses these four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- In addition to meeting the basic requirements listed above, to qualify for this position at the GS-13 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: identifying and resolving difficult customer service requests; preparing and updating manuals, instructions, and operating procedures; supporting systems that involve a wide variety of different platforms, operating systems, applications, and desktop configurations; and managing a problem resolution database (reviewing, validating, and standardizing problem resolutions for inclusion in the database). You must include hours worked per week in your resume. When describing the nature of your duties (e.g., your paid or unpaid work or volunteer experience), please be extremely clear, thorough, and specific. We will not make assumptions regarding your experience. Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. For additional information on what to include in your resume, click here. For information on what you should leave out of your resume, click here. The following five-minute video may also be helpful for creating and updating your federal resume: click here. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level of this announcement.

Contacts

• Address Alaska Regional Office 240 W 5th Avenue Anchorage, AK 99501 US
• Name: Carrie Shapbell
• Phone: (907) 644-3340
• Email: [email protected]