The Salisbury VAMC is seeking an Urgent Access Program Coordinator.

Duties

The Urgent Access Social Work Coordinator is an advanced practice social worker assigned to the Kernersville and Charlotte HCCs. The primary responsibility of the Urgent Access Social Work Coordinator is to coordinate social work services after hours without supervision, including the provision of social work services to Veterans and their families referred to the Urgent Access during operational hours. Services provided include assessment, discharge planning, crisis intervention, case management, clinical treatment, advocacy, educational services and coordination, or linkage to other appropriate VA and community service providers and/or agencies as needed. This is accomplished in collaboration with other members of the interdisciplinary treatment team and other departments hospital-wide. Duties include but are not limited to: Responsible for program development, Veteran, and staff education; outreach; continuous quality improvement activities; and evaluation/consultation. In addition, the incumbent must be a skilled communicator capable of developing effective partnerships with internal and external customers. Administratively responsible for the clinical programming and daily operations of the program assigned, develops policies and procedures for program operation and prepares reports and statistics for facility, VISN, and national use. Manages and controls the use of data related to the program regarding day-to day functioning and program evaluation. Serves as the Subject Matter Expert (SME) and Point of Contact (POC) during operational hours. Functions in support of Veterans and family members throughout the medical center and in community settings. Oversees the overall implementation and function of Urgent Access at the Kernersville and Charlotte HCCs. Develops and implements the Urgent Access services and ensures compliance and collaboration with local facility, VISN and VA Central Office initiatives as appropriate for after hour/weekend care and programming. Assesses the needs of the population served to determine treatment needs and programs to be developed. Develops programming to address the needs of the Veteran population considering local needs, VISN needs and VA direction such as the Uniform Services Handbook. Coordinates ongoing evaluation to ensure effective treatment using best practices. Identifies unmet needs and works collaboratively with facility, VISN and VA Central Office staff to develop and implement solutions. Identifies gaps in services and develops a plan in consultation with facility staff that will make available the best possible resources in meeting Veteran needs. Establishes intake processes, establishes oversight responsibilities, and maintains a record keeping system for the program. Administers information and analytical systems to evaluate and enhance the quality of services provided to Veterans and families. Develops and maintains information systems to track program activities. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services and resources across all sites of care. Provides training to social workers and other disciplines regarding services offered in the Urgent Access program. Has extensive knowledge of medical center policies and procedures, VHA and VBA regulations. VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Work Schedule: 7:30am-6:00pm (various days including rotating holidays and Saturdays) Telework: Ad-hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: May be authorized for highly qualified candidate. Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Services. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Senior Social Worker, GS-12. Education/Experience: The candidate must have at least two years of experience post advanced practice clinical licensure and should be in a specialized area of social work practice of which, one year must be equivalent to the GS-11 grade level. Senior social workers have experience that demonstrates possession of advanced practice skills and judgment. Senior social workers are experts in their specialized area of practice. Senior social workers may have certification or other post-masters training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience in a specialty. Licensure/Certification: Senior social workers must be licensed or certified by a state at the advanced practice level which included an advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, candidates must demonstrate all of the following KSAs:(a)Skill in a range of specialized interventions and treatment modalities used in specialty treatment programs or with special patient populations. This includes individual, group, and/or family counseling or psychotherapy and advanced level psychosocial and/or case management.(b) Ability to incorporate complex multiple causation in differential diagnosis and treatment within approved clinical privileges or scope of practice.(c) Knowledge in developing and implementing methods for measuring effectiveness of social work practice and services in the specialty area, utilizing outcome evaluations to improve treatment services and to design system changes.(d) Ability to provide specialized consultation to colleagues and students on the psychosocial treatment of patients in the service delivery area, as well as role modeling effective social work practice skills.(e) Ability to expand clinical knowledge in the social work profession, and to write policies, procedures, and/or practice guidelines pertaining to the service delivery area. Assignment:. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Senior social workers are licensed or certified to independently practice social work at an advanced level. Senior social workers typically practice in a major program area such as but not limited to: Polytrauma Rehabilitation Center or Polytrauma Network Site; a Spinal Cord Injury Rehabilitation Center, or a national VHA referral center, such as a national Center for Post-Traumatic Stress Disorder or a national Transplant Center, or other program areas of equivalent scope and complexity. The senior social worker may be assigned administrative responsibility for clinical program development and is accountable for clinical program effectiveness and modification of service patterns. Assignments include clinical settings where they have limited access to onsite supervision such as CBOCs or satellite outpatient clinics. The senior social worker collaborates with the other members of the treatment team in the provision of comprehensive health care services to Veterans, ensures equity of access, service, and benefits to this population, ensures the care provided is of the highest quality. The senior social worker provides leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned social work staff. They serve on committees, work groups, and task forces at the facility, VISN and national level, or in the community as deemed appropriate by the supervisor, Social Work Executive or Chief of Social Work Services. This assignment is to be relatively few in number based on the size of the facility/service and applying sound position management. This assignment must represent substantial additional responsibility over and above that required at the full performance grade level and cannot be used as the full performance level of this occupation. References: VA Handbook 5005 The full performance level of this vacancy is GS12. The actual grade at which an applicant may be selected for this vacancy is GS12. Physical Requirements: This position is primarily sedentary in nature.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address WG Bill Hefner Salisbury VA Medical Center 1601 Brenner Avenue Salisbury, NC 28144 US
• Name: La-Tequl Edmonds-Arroyo
• Email: [email protected]