The Supervisory Veterans Service Representative (Assistant Coach) performs all the regular and ad hoc duties of the Coach in his/her absence or sharing those responsibilities daily. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center (VSC), Pension Management Center (PMC), Benefit Eligibility Support Team (BEST) Division, or Integrated Disability Evaluation System (IDES).

Duties

Duties include: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitors leave balances, approves/denies leave, and certifies timecards. Runs production and workload reports. Communicates with senior management. Work Schedule: Monday to Friday, 8am to 4:30pm Compressed/Flexible: May be available Telework: Available, based on agency policy. This is not a remote position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (VSR) GS-0996-12/PD#02102A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: To qualify for the Supervisory Veterans Service Representative (Assistant Coach), GS-0996-12 position, you must have at least one year of full-time specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service obtained in either the public or private sectors performing the following: Providing quality assurance or auditor functions related to claims processing and benefit determination; Adjudicating and authorizing of compensation, pension, and claims; Providing determination to reconsider claims appeal cases; and Preparing presentations to reconsider claims appeal cases. There is no educational substitution for this grade level. After you have met the minimum qualifications, you will be rated on the following competencies for this position: Communication Leadership Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Atlanta Regional Benefit Office 1700 Clairmont Rd Decatur, GA 30033 US
• Name: Hayward Smith
• Phone: 334-213-1200 X24171
• Email: [email protected]