About the Position: This position services as a Customer Service Representative for the Army Training Support Center (ATSC), Army Training Information System Directorate, Systems Delivery Office, Fort Eustis, VA.

Duties

As a Customer Service Specialist, you will perform duties to include, but not limited to the following: Uses web-based collaborative tools such as personal computer software programs, whiteboards, bulletin boards systems, chat forums, on-line presentation tools, etc., in the performance of assigned duties. Uses web-based synchronous audio/video conferencing to distribute work products and conduct staffing functions. Develop and maintain high customer satisfaction levels by ensuring that Army Training Information System (ATIS) requirements, products and services are easily obtained, meet the customer's needs, and that short-term problems are quickly resolved. Develops revisions to procedures and policies to improve customer service and the efficiency of the team's operations. Assists in the design, development, and maintenance of the Army Training Information System (ATIS) knowledge base and website. Uses automated multi-system tracking and performance monitoring programs to identify potential problems and service shortfalls. Develops new information materials for ATSC customers, including fact sheets, brochures, booklets, web applications, etc., that increase communication with the agency's target audience.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Temporary Duty (TDY) travel may be required up to 25%.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized Experience: One year of specialized experience which includes customer service planning, program development, and data collection of Training and Learning Information Systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailOral CommunicationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11). NOTE: All applicants must meet applicable time-in-grade and specialized experience requirements within thirty (30) days after the closing date of the announcements.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address ER-APF-W3E9AA US ARMY TRAINING CENTER DO NOT MAIL Fort Eustis, VA 23604 US
• Name: Army Applicant Help Desk