This position is located in the Veterans Benefits Administration, San Juan Regional Office. VBA Regional Offices in the Southeast District are as follows: San Juan Regional Office (Guaynabo, PR).

Duties

Major duties and responsibilities include, but are not limited to: Incumbent will serve as a Veterans Service Representative (Authorizer) within the Veterans Benefits Administration (VBA), Office of Compensation Service. The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties are as follows: Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required. Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand. The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant. Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud. Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions. Explains a final decision if a veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail). The VSR (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process. Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Work Schedule: Full-time, Monday through Friday Compressed/Flexible: Available Telework: Yes per Agency guidelines Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (Authorizer) / 02105A Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: Yes Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 06/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees must meet the time-in-grade requirements. GS-11 grade level you must have served 52 weeks at the GS-10 grade level. You may qualify based on your experience: Specialized Experience: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-10). Specialized experience is defined as at least three of the following: (1) Comprehensive experience applying federal, state, and local laws regarding benefit programs; (2) Conducting interviews to evaluate eligibility for benefits and services; (3) Evaluating supporting evidence to determine eligibility leading to entitlement of awarding of benefit; (4) Applying state laws pertaining to conservator ship and estate administration and /or; (5) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary asset Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address San Juan Regional Benefit Office 50 Carr 165 Guaynabo, PR 00968-8024 US
• Name: Davida Macon
• Phone: 601-364-7264
• Email: [email protected]