The primary purpose of this position is to provide the services and perform the duties inherent in switchboard operations of the medical facility. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers. The switchboard operates 24 hours per day, 7 days per week. The employee is required to work shifts, nights, weekends and holidays as scheduled.

Duties

Places and receives local calls; places and receives regular and special long-distance calls over commercial circuits, tie lines, or other systems and various networks, consisting of a wide area commercial system, a civilian Federal system, and a Federal overseas exchange system; provides directory service assistance to callers by retrieving organizational information from computerized directory databases; keeps records of calls for computing charges; provides primary or alternate routing service for high precedence calls; handles calls of varying precedence and preempting circuits if necessary; keeps statistics on system use to inform management of trends concerning capacity and utilization, operates associated equipment. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility. Prepares and records long-distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Makes periodic peg counts of all types of traffic including incoming, outgoing, off-net, information, and other types. Totals monthly tickets and files with appropriate data at the end of the month. Monitors vital circuits and incoming emergency-type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for issuing emergency keys and for the security of the Dial Central Office (DCO) after normal duty hours. Serves as telephone trouble desk operator after normal duty hours, reporting all emergency communication outages to the maintenance section. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customer assistance, record keeping, and call receiving, placing, and monitoring. Work Schedule: 8:00 am - 4:30 pm Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD04018A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 15 days of the closing date of the announcement. Time-In-Grade Requirement: There is no time-in-grade requirements for a GS-4 position. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the Telephone Operator position. OR, Education: Must possess at least two (2) years above the high school level. This education must be obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one year of high school. You will be rated on the following Competencies for this position: Technical competence Customer Service Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position does not require physical effort. Position is sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US
• Name: Seandell Mills
• Phone: 4782721210 X74194
• Email: [email protected]