This position is located at the Department of Veterans Affairs, Indianapolis Regional Office (RO), Fiduciary Hub. The Fiduciary Hub is responsible for direct customer service (through in-person and telephone contacts), fiduciary appointment, and fiduciary oversight for all Veterans, beneficiaries, and minors, within the Fiduciary Program.

Duties

Creates electronic files in an automated computer system and scans documents into Virtual VA System (VVA); assigns index numbers and verifies scanned image with index number to ensure accuracy. Conducts quality reviews and verifies record integrity by ensuring clarity and legibility of scanned documents. Cleans, and maintains scanners, ensuring correction of operation problems or equipment malfunction. Prepares various written correspondence (e.g. reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports. Receives, opens, reviews, and date stamps all incoming correspondence (claims and other miscellaneous mail); analyzes correspondence received and routes to the appropriate individual/location. Explains basic VA benefit programs and entitlement criteria to fiduciaries and custodians, including assisting with completion of application and forms, confirming accuracy and completeness, and routing forms appropriately. Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases. Utilizes and inputs information into various automate systems associated with Fiduciary Hub operations. Performs other duties, as assigned.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• Virtual: This is not a virtual position.
• Remote: This is not a remote position.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2024. Specialized Experience: To qualify for the Program Support Assistant (Scanner), GS-0303-06 position, you must have at least one 1 year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service. Specialized experience is defined as work that involves: Experience that has provided particular knowledge, skills, and abilities to successfully perform the duties of the position. The performance of a variety of complex professional, administrative, and technical assignments. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: Kevin Providence
• Phone: (313) 596-7223
• Email: [email protected]