LOCATION: The position is located in the Boise District Office at 1249 S Vinnell Way, Boise, Idaho. This location offers flexible work schedules. Alternate work schedules may be available. This position is being filled on a full-time permanent basis. This announcement may be used to fill additional unanticipated vacancies within the next six months. The position is at the full performance level.

Duties

Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

Requirements

• Proof of ICTAP eligibility required
• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation required
• Job offers are contingent on fingerprinting and background / security investigation results.
• Candidates may be required to participate in a Meet and Deal panel interview.
• All qualification requirements must be met by the closing date of the announcement.
• Selectees will be required to attend and complete a 12–14-week, formal technical training onsite at a designated SSA facility.

Qualifications

Must be met by the closing date of the announcement: Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-11: Fifty-two weeks of specialized experience equivalent to the next lower grade level in the federal service in developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. Applicants must also meet the following Selective Placement Factor(s) to qualify for this position: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. NOTE: Your resume must indicate both a beginning and ending date and the number of hours worked per week for each position you've held. Your beginning and ending dates must include a month and year, and you should not use a range of hours (i.e. 20 - 30) to indicate the number of hours per week you worked. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). In addition to the minimum qualifications, applicants must be eligible under ICTAP or Military Spouse. Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above; or on a career ladder position with full performance level leading to the GS-11 or above. (For additional information regarding ICTAP eligibility, please visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. Qualification requirements must be met by the closing date of this announcement. Military Spouse Authority and VEOA provides for non-competitive appointment for qualified military spouses or veterans. For more information, please visit FedsHireVets.gov (ICTAP-Eligible Only) Time in grade requirement must be met by the closing date of this announcement.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

Combining Education and Experience:GS-11: Experience and graduate level education beyond the first year may be combined to meet the minimum qualification requirement. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Contacts

• Address Region X Area 2 701 Fifth Avenue, Suite 3000 Seattle, WA 98104 US
• Name: Kelli Cowan
• Phone: 206-615-3622
• Email: [email protected]