About the position: This position will be assigned to the IT office on Whiteman AFB, MO. This position is considered flexible. You are guaranteed 0 hours, however could work up to 40 hours per week. As a flexible employee, you are not eligible to earn annual leave or sign up for benefits. Employee will be eligible for the use of the fitness center, golf course, bowling center, club, swimming pools and other activities.

Duties

Responsible for technical aspects of computer services and systems related to 2 Commercial networks; Quality of Life Network (QoLNet) and Enterprise Internet Service Provider (EISP). Acquires, organizes, accesses, and disseminates information to activity managers and employees across a wide spectrum of subjects and fields. Provides technical support to the Child Develop Center (CDC) technical systems, the Club Systems Point of Sales (POS) system, the Dining Facility (DFAC) POS system, the Lodging Hotel Systems POS, the Golf POS, the Bowling POS and limited associated network hardware. Creates user accounts, assigns group permissions, folder permissions. Maintains annual system security requirements for system users. Maintains system servers, computers, operating systems (OS) and applications to include software upgrades, data separation, equipment maintenance, equipment modifications, replacements, etc. Maintains server and computer OS and Anti-virus (AV) updates. Configures Local Computer System Policy requirements that will maintain system integrity while exposing only needed machine services. Develops automated procedures for preserving the integrity of the systems. Maintains timelines for all maintenance functions. Assists the Information Technology (IT) Manager in preparing a strategic plan for continuing technology, incorporating Air Force, MAJCOM, and base-level goals and coordinates technology plans with various activities. Evaluates user requirements for data and for automated systems; conducts surveys and studies, analyzing ways to improve mission and education support. Prepares courses of action to be taken for; un-anticipated machine error occurrences, emergency shutdown procedures, and procedures for rebooting the system. Participates in the planning and implementation of daily, weekly, monthly and yearly projects, goals and tasks. Monitors the operation of POS systems, QoLNet, EISP and responds to problems by diagnosing and correcting errors. Participates in on-the-job automation training for staff. Creates program scripts and macros as appropriate. Coordinates and accomplishes the disposal of obsolete inventory with proper documentation and authorization. Maintains current logs of operations, patron usage, vendor assistance calls, service visits, and system malfunctions. Conducts an annual inventory of computer equipment and software. Installs passwords and issues staff authorization levels. Provides individual customer computer literacy training for managers and employees as needed. Works with IT Manager to provide Operating Instructions (OI) information and updates. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12446171

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/28/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: MUST have 1 year specialized experience that provided knowledge of the basic principles, theories, practices, techniques, and terminology of a discipline or subject matter field. Such experience MUST have been equivalent to that which would have been gained through a college curriculum. College courses in computer science or related field may be substituted. Ability to apply technology methods and procedures in order to perform technical information systems management. Knowledge of computer operating systems, programming languages, and client/server networking environments is required. DOS, Microsoft, TCP/IP protocol, CD-ROMs in network environments, LANs and WANs are highly recommended areas of expertise. Knowledge of commercial networks, switches, hubs, modems and routers to reference services. Internet experience and knowledge of web page development and Internet tools are desired. Work requires some physical exertion such as regular bending, crouching, stooping, stretching, reaching to move and correct computer equipment; and lifting of moderately heavy boxes. MUST be able to read, write and speak English. MUST possess skill in working with peers and with the public. CONDITIONS OF EMPLOYMENT: MUST be able to satisfactorily complete a Tier one background investigation. MUST possess a valid state driver's license; the ability to operate a motor vehicle in a safe manner. THIS IS A DRUG TESTING DESIGNATED POSITION. THE INCUMBENT IS SUBJECT TO RANDOM TESTING FOR DRUG USE.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Whiteman Resource Management Flight 509 FSS/FSCN 330 Ellsworth Lane Whiteman AFB, MO 65305-5073 US
• Name: Whiteman NAF HR Office
• Email: [email protected]