This position is located in the New York Regional VBA Office, or the Milwaukee Regional VBA Office.

Duties

Specific duties are as follows: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the Decision Review Operations Center Manager (ADROCM) or Decision Review Operations Center Manager (DROCM) on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the DROC. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations. Work Schedule: Full time Monday through Friday Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Coach) 02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. SF 50(s): You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below. Specialized Experience: Applicant must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include: Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis. Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes. There is no educational substitution for the GS-13 level. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Milwaukee Regional Benefit Office 5400 West National Ave Milwaukee, WI 53214 US
• Name: Daniel Short
• Phone: (410) 230-4424
• Email: [email protected]