The primary purpose of this position is to serve as the operations manager for the outpatient clinics within the Amarillo VA Health Care System (AVAHCS): Lubbock Health Care Center (HCC), Clovis CBOC, Childress CBOC and Dalhart CBOC. This position has the responsibility for planning, organizing, directing, coordinating, evaluating and improving administrative and supporting medical operations for the veteran's care and treatment.

Duties

The Organizational Location of the position: Lubbock HCC, Office of the Assistant Director, Amarillo VA Health Care System, Amarillo, TX. Major duties of the position include: Plans, directs, coordinates, and manages the functions, work operations and activities of the AVAHCS Outpatient Clinics (OPC): Lubbock Health Care Center and Clovis, Childress, and Dalhart CBOCs under the direction of the AVAHCS Assistant Director. Develops internal policies, methods and procedures for carrying out the mission functions, based on guidance and directives of Amarillo VA health Care System and VA Central Office. Organize functions and operations to maximize utilization of resources and clinic performance. Coordinates work operations with clinical and administrative personnel both inside and outside the OPC's. Prepares recommendations and reports on impact and implementation issues. Establishes and/or revises procedures that implement the new or revised policy and/or procedures. Develop short and long-range plans for achieving them in conjunction with the overall plans of the VAMC consistent with the current strategic planning process. Assembles and/or develops background data, information, and documentation to support the OPC budgets: staffing, equipment, contractual services and physical facility needs. Confers with clinic occupants; researches, compiles, and summarizes data involving obligations, expenses, and object class/line item information, narrative information, and quantitative budgetary data. Determines the OPC program needs to support positive accomplishments of an effective utilization of resources as related to the budget, staffing, equipment, contractual services, and physical facility needs. Responsible as the Contracting Officer Representative for all contracts related to the CBOC leases. Supervises a staff that consists of: (1) Program Application Specialist, GS-0335-09; (1) Program Support Assistant, GS-0303-06; (2) Supervisory MSA, GS-0679-08; (2) Biomedical Equipment Specialist, GS-1601-12; (1) Housekeeping HKA Supervisor WS-3566-2. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Demonstrate sensitivity to ideas of subordinates. Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Develops and coordinates with Clinical Quality Management and Patient Safety Offices a quality assurance program to ensure both clinical and administrative activities are in compliance with standards issued by various accrediting and regulatory groups. Addresses patient complaints related to the communication of clinical aspects of their care. Serve as the OPC Contracting Officer Technical Representative (COTR). Advises the Assistant Director (ELT) over Outpatient Clinic Services, Service Chiefs, clinical and administrative managers as to the Operations section status. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD005130 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Candidates must meet the following Individual Occupational Requirement (IOR): In addition to meeting the time in grade requirement, you must meet the following minimum qualifications requirements. Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the above IOR, you may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skill in analytical and evaluative methods and techniques to plan, design, and conduct studies or investigations pertaining to the efficiency and effectiveness of program operations and the improvement of administrative programs for the delivery of medical treatment and care for veterans; to develop plans with target completion date; and, to develop solutions and recommendations that ensure both clinical and administrative activities are in compliance with standards issued by various accrediting and regulatory groups. Skill in analyzing budgetary relationships and developing recommendations for budgetary actions (e.g., requesting allotments or reprogramming funds among object classes) to: changing program, operations and budgetary deadlines and objectives; conflicting program and budgetary objectives; and changing guidelines for the work. Knowledge of health care management principles and practices methods, and techniques to plan, direct, coordinate and manage the functions, work operations and activities of a large multi-specialty HCC and 3 small outpatient clinics. Knowledge of a health care system structure, missions, programs, organizational relationships and program goals and objectives, and methods of evaluating the effectiveness of administrative activities to establish local policy. You will be rated on the following Competencies for this position: Organizational Awareness Accountability Technical Competence Systems Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level, however, if you are using education to meet the Individual Occupational Requirement (IOR) above, a transcript must be submitted with your application

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Thomas E Creek VA Medical Center 6010 Amarillo Boulevard, West Amarillo, TX 79106 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]