Who may apply: United States Citizens

Duties

Serves as a Director of DFAS Cleveland Customer Care Center. Directs, coordinates, and oversees assigned work operations through the use of subordinate supervisors and team leaders. Establishes and monitors internal control systems to identify problem areas and determine actions required to improve operating program effectiveness. Expertly interprets, analyzes, and adapts policies, statutes, regulations, guidelines, procedures, and processes necessary to effectively manage CCC projects and meet organizational goals and objectives. Monitors workload, production reports and trend analysis as needed to keep executives and senior management abreast of performance goals and accomplishments. Represents the Director, Finance Operations, the designated DFAS Site Director/Deputy Director, and the Deputy Director, Operations, on complex and critical response issues and impending customer focused agency initiatives. Ensures that DFAS programs and policies are implemented in accordance with agency goals and objectives and are consistent with the management objectives of the Director.

Requirements

• Must be a U.S Citizen or National
• Background or Security Investigation - see the Additional Information field below for more details.
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Obtain/Maintain Financial Management Certification

Qualifications

This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.. Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements. Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe this in your resume. Combinations of education and experience may also be sufficient. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS13 within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Providing leadership to a customer care/service operation within a financial management organization. Examples of qualifying experience include: Providing expert analysis and assessment of the organization's highest visibility initiatives or projects; in-depth experience with customer care/service operation and financial systems; directing, coordinating, and overseeing assigned work operations using subordinate supervisors and team leaders; integrating financial management programs, processes and systems; providing advice and recommendations to senior managers regarding issues impacting financial management processes and functions; and participating in developing agency-level financial management standards, policies and procedures to ensure efficient delivery of services. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process: Leadership, Customer Service/Communication, Critical Thinking, Problem Solving. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Education is not substitutable for specialized experience at this grade level.

Contacts

• Address DFAS - CUSTOMER CARE CENTER - CLEVELAND 1240 E. 9th Street Cleveland, OH 44199 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]