Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Immediate Office of the Executive Assistant Commissioner, Workforce Care Directorate, located in Washington, DC.

Duties

In this position, you will serve as a psychological health subject matter expert of Workforce Operations Division (WOD), providing insight and recommendations to the Executive Director (XD), Workforce Care Directorate (WCD) and others within WCD on CBP strategic planning, policy and program development, stakeholder engagements, research development, interagency collaborations, legislative affairs, professional ethics, and strategic communications. This position starts at a salary of $163,964.00 (GS-15, Step 1) to $191,900.00 (GS-15, Step 10). Typical duties include: Overseeing training provided to CBP personnel (employees and supervisors) including but not limited to psychological resilience, psychological readiness, stress/trauma/burnout, mental health stigma and other barriers to care/engagement, and suicide. Overseeing strategic planning and partnering across CBP program offices, DHS components and interagency working groups, supporting organizational goals, setting requirements, and advance standardization of psychological health practices in CBP. Initiating and evaluating scientific studies for CBP employees that may correlate to suicides, interpersonal and targeted violence, insider threat, other psychological health and safety issues and risk management, psychological safety, in an effort to identify trends and patterns to proactively intervene, reduce maladaptive behaviors, and security risks. Overseeing the implementation of the Commissioner's Resiliency strategic vision for critical joint traumatic incident and events response (TIER) team activities.

Requirements

Qualifications

Basic Requirement: You must provide supporting documentation in your application to show you meet the basic requirement below. Satisfactory completion of full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree that included a major field of study (or equivalent) in Psychology. You qualify for this position if you possess one year of specialized experience or substitution of education, if applicable, as described below and meet the basic requirement listed above. Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Applying behavioral, clinical and organizational psychology to develop and implement programs, tools and resources that are relevant and practical for employees and management to use in response to organizational needs. Consulting with leaders to advise on strategic, operational and tactical approaches to organizational problems using evidence-based design to devise workable solutions and action plans. Managing projects in the areas of programs, training, practices, and metrics that boost organizational health and cohesion, leaders' capabilities, and employee engagement, resilience, and wellness via best-practices. Conducting training and teaching skills to leaders and employees in the areas of behavioral health and wellness/resilience and organizational behavior management. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/14/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Immediate Office of the Executive Assistant Commissioner Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]