Each day is different and exciting in the Patient Support Services Department (PSSD) of the NIH Clinical Center! PSSD is currently seeking an enthusiastic Supervisory Patient Support Specialist to serve as the Deputy Chief and to provide direction in all phases of PSSD's programs. You will become a key member of a diverse and professional team within the NIH Clinical Center. Join our team today!

Duties

As the Deputy Chief of the Department, you will fully assist the Chief in carrying out managerial and supervisory duties including, but not limited to: Develop and implement budget, procurement and human resources strategies and cost saving initiatives Manage the administrative matters of the PSSD including human resources, contracting, procurement, and budget Oversee patient support services including patient registration/admissions, patient appointment scheduling, front desk support for multiple outpatient clinics and departments, patient medical/scientific photography services, and patient travel voucher functions Assess and evaluate unique and complex patient support programs to provide and enhance PSSD services Ensure PSSD programs are consistent with current standards of practice and regulations Oversee quality improvement related activities to promote safe and efficient PSSD services In addition to serving as Deputy Chief, you will perform or advise on the following duties which require professional clinical knowledge: Coordinate patient support services with other medical staff within NIH and outside entities Manage urgent/emergent ambulance transports Approve patient travel exceptions based on medical needs Provide emergency patient services in the Surge Center and the Nursing Command Center Develop and present training to physicians, nurses and patient care coordinators to educate on services available to research participants

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• This position has an education requirement.
• This position has on-call or call-back requirements.
• If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450.
• A one-year trial/probationary period may be required upon selection/ placement.
• A one-year supervisory trial/probationary period may be required upon selection/ placement.

Qualifications

Minimum Education Requirement You must have completed a full 4 year course of study in an accredited college or university leading to a bachelor's degree or graduate/higher level degree with major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. Additional Qualifications You qualify at the GS-13 level if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: providing direction for a healthcare patient support services program that includes patient registration/admissions, patient appointment scheduling, front desk support for multiple outpatient clinics and clinical departments, patient medical/scientific photography services, patient travel voucher functions, or patient transportation services; providing patient support services to multiple sections/departments in a hospital or outpatient setting; evaluating patient support services in a hospital or outpatient setting; and determining budgetary, human resource, and overall resource support requirements associated with the delivery of health care patient support services. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12410196

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades). Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]