The Lead MSA under Health Administration Service for the Indianapolis VA Medical Center monitors and makes work assignments, provides input on performance, resolved daily workplace issues, and maintains efficient workflow and maintains efficient workflow for themselves and other administrative scheduling staff.

Duties

Major duties and responsibilities include, but are not limited to: Maintaining a strong knowledge of RMS, scheduling, and CTM Assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Return to Clinic Orders and Recalls; Reviewing data and reports to ensure efficiency, quality, and completion of work; Providing guidance to staff members, to include changes in policies and procedures; Distributing and balancing workloads; Recording and monitoring of leave calendar an timekeeping duties; Orienting and providing on-the-job training for new and current employees; Acting as a liaison between other MSA's and staff in order to resolve day-to-day conflicts. Working collaboratively with other services. Developing and maintaining effective and efficient communication with the patient, with the interdisciplinary team, their supervisor, and other specialty services within the healthcare system. Participating in team huddles and team meetings; Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; Entering appropriate information into the electronic record; Monitoring pre-appointment requirements to ensure readiness for patients' visits and procedures (such as X-rays, lab work, etc.); Managing clinic reports; Providing input during team meetings to assist in resolving problems having to do with operational issues or procedures; Performing administrative follow-up actions. Supporting all applicable services. Work Schedule: Monday through Friday 7:30am - 4:00pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Lead Medical Support Assistant (Scheduling)/PD91800-0 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational, or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: To qualify for the GS-7 grade level, you must have one year of experience equivalent to the next lower grade level, GS 6. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all the KSA's below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005/117, Part II, Appendix G45The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07 Physical Requirements: Work is primarily sedentary in nature.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Richard L Roudebush VA Medical Center 1481 West Tenth Street Indianapolis, IN 46202 US
• Name: Dennis Graham
• Phone: 317-263-4686
• Email: [email protected]