This position is located in the Small Business Administration, Herndon National Guaranty Purchase Center in Herndon, VA. The incumbent serves as a Loan Servicing Assistant (LSA) in a center, and performs servicing, liquidation, purchasing and post-servicing (PSA) support functions in support of Loan Specialists (LS) in the Center.

Duties

Providing support services for the purchasing, servicing, and liquidation of commercial loans. Identifies loan documents and completes purchase packages. Applying regulations for government loan programs. Determine eligibility of loan servicing actions by utilizing different types and variety of rules and regulations. Apply knowledge in making loan servicing actions. Communicating orally with lenders with regard to problem loan situations. Communicating with lenders in cases of possible conflict. Responds to oral requests from banks and borrowers and other financial institutions concerning: factual information on payments on loans, interest rates, loan balances, terms and conditions and other credit information. Responsible for responding, follow up and resolving calls of either a general or specific factual nature from lenders, customers, or borrowers. Preparing written reports summarizing analysis of problem loan situations. Responds to full range of inquires related to loan servicing.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

GS-07: One year of specialized experience, equivalent to the GS-06 grade level in the Federal service, obtained in either the private or public sector such as: receiving and distributing loan documentation and packages AND; evaluating completeness of submitted packages by referring to established guidelines AND; and corresponding with lenders on the phone or by email to answer questions and provide status updates. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/17/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Herndon National Guaranty Purchase Center 1145 Herndon Parkway Herndon, VA 20170 US
• Name: Conor Ryan
• Email: [email protected]