Veterans Service Representative (Senior Authorizer) position is located at the Los Angeles VBA Regional Benefits Office (LA RO), Veterans Service Center (VSC) within the Benefit and Eligibility Support Team (BEST). Responsible for the reviews and authorizations of a full range of claims, with a larger scope of responsibility which are unusually complex cases and/or those of a very sensitive nature involving novel issues, to include any appellate reviews related to contested claims.

Duties

Major Duties: Reviews and authorizes a full range of claims of a larger scope of responsibility which are unusually complex cases or those of a very sensitive nature involving novel issues, to include any appellate reviews related to contested claims. Serves as the team mentor to lower-graded Veterans Service Representatives (VSRs) providing a comprehensive level of technical advice and guidance on complex authorization issues. Serves as the final signatory with the power to rate and award benefits on claims that are unusually complex, or to terminate, change, or deny benefits. Analyzes available data which reflects quality levels to determine training needs of lower-graded VSRs. Ensures all program requirements imposed by Compensation and Pension Service and the Court of Veterans Appeals are met or implemented. Distributes and balances the workload among the employees in accordance with established workflow and assures timely accomplishment of assigned workload. Monitors qualitative and quantitative metrics to spot patterns in quality program delivery and pinpoint areas that need more investigation. Cases being reviewed may entail contentious issues that call for the application of legal precedents and, occasionally, the requirement for a new decision. Work Schedule: Monday-Friday 07:00 am - 03:30 pm Telework: Yes - as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (VSR) / 30077A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• If you receive a conditional offer of employment you will be required to complete an OF-306, Declaration for Federal Employment form.
• A complete application packet must be received including resume or other supporting documentation.
• All federal employee are required to have federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your Time-In-Grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one(1) year of specialized experience equivalent to at least the next lower grade GS-11 grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that demonstrates competence in adjudicating and authorizing Veterans' claims. Specialized Experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or State agency, insurance company, retirement, disability, or insurance program. You will be rated on the following Competencies for this position: Attention to Details - Is thorough when performing work and conscientious about attending to detail. Leadership - Inspires, motivates, and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Problem Solving - Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements. Technical Competence- Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters. Communication - Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Los Angeles Regional Benefit Office Federal Building, 11000 Wilshire Boulevard Los Angeles, CA 90024 US
• Name: Corey Smith
• Phone: 515-323-7575
• Email: [email protected]