Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: Customer Support Specialist/Assistant System Administrator serves as the organization's primary desktop support specialist. Manages all aspects to include planning, acquisition, installation, training, and troubleshooting of hardware and software in support of organizational users.

Duties

Manages and maintains unit client hardware. Performs installs, upgrades, and software maintenance. Serves as unit's network security officer. Provides guidance, assistance, and training to internal/external customers.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• Disclosure of Political Appointments
• Leave accrual may be authorized upon request
• The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
• Work may occasionally require travel away from the normal duty station.
• The employee may be required to travel on military and commercial aircraft.
• Overtime and/or emergency overtime may be required.
• Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement.
• Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties.
• A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3. Failure to receive the proper IA certification may result in removal from this position.
• Must be able to obtain and maintain a Secret Clearance.
• This position is subject to provisions of the DoD Priority Placement Program
• This position requires a pre-employment physical/medical examination.

Qualifications

In order to qualify, you must meet the generalized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Computer Clerk and Assistant Series 0335 (opm.gov) SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-08, or equivalent in other pay systems. Examples of specialized experience includes; Utilization of transportation systems, operational policy, procedures; computer equipment, internal computer processes, application and utility programs, and magnetic media; wide range of computer techniques, requirements, sources, and procedures; broad spectrum range of analytical and diagnostic methods, procedures, and principles to identify system failures, take corrective actions to resume normal operations, and implement procedures to allow for partial use until problems are resolved. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-08 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of automated data processing and networking standards, policies, and techniques. 2. Knowledge of computer hardware and software systems and their interfaces; and higher level programming languages and other job control languages. 3. Knowledge of information processing sequences, controls, and procedures. 4. Knowledge of facility environment and infrastructure to support computer systems, and to provide user support. 5. Ability to use and maintain computer/phone systems, equipment, and software; analyze computer network, software, and hardware problems and develop effective and economical solutions; and train users on new computer systems. 6. Ability to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address JBSA Lackland AFB 1720 Patrick Street JBSA Lackland AFB, TX 78236 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]