About the Position: This position is assigned to the Deputy Assistant Secretary of Defense for Military Community and Family Policy (DASD (MC&FP), Assistant Secretary of Defense for Manpower and Reserve Affairs (M&RA), Office of the Under Secretary of Defense, Personnel and Readiness (USD (P&R)). This is a direct hire solicitation.

Duties

Maximize opportunities for the organization’s utilization of best practices in the management and operation of digital government solutions. Apply analytical and evaluative methods and techniques to issues concerning the effectiveness of web operations. Identify methods and practices for mining user information from a variety of resources, including web site traffic statistics, web logs, usability testing data, call center inquiries, on-line surveys, focus groups, etc. Conduct data gathering projects to assess user characteristics, requirements, needs, goals, and opportunities related to programs in the digital space. Provide comprehensive support with web analytics, to include analysis of web site usability data, usage of third-party reports on web traffic, and other web analytics such as customer satisfaction data. Collaborate with stakeholders to implement test findings to optimize the user experience. Conduct qualitative and quantitative user research to gather insights into stakeholder needs, behaviors, and motivations, as well as support web operations and strategy development. Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.

Requirements

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• One year probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.

Qualifications

Who May Apply: U.S. Citizens In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Basic Requirement for Operations Research Analyst: Degree: Bachelor's degree (or higher degree) in operations research; or a degree with at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. At least 3 of the 24 semester hours must have been in calculus. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: Specialized Experience for GS 12: One year of specialized experience which includes evaluating the effectiveness of web operations, conducting data gathering projects to assess programmatic data and its digital space, collaborating with development teams to ensure the seamless integration of user interface elements, and communicating findings of customer statistical data regarding program websites. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Specialized Experience for GS 13: One year of specialized experience which includes applying analytical and evaluative methods to issues concerning the effectiveness of web operations, gathering user feedback for continuous improvement of web and application design, exploring different approaches to solve end-users' problems, and summarizing and communicating findings of customer statistical data regarding program websites. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). Specialized Experience for GS 14: One year of specialized experience which includes applying analytical and evaluative methods to issues concerning the effectiveness or improvement of web operations or design, identifying methods for mining user information from a variety of resources, building relationships with key stakeholders to understand and/or define crucial business objectives, developing evaluation plans to assess awareness, user needs and/or user satisfaction, and summarizing and communicating findings of customer statistical data regarding program websites. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address DEAHM DoDEA OUSD Personnel and Readiness 4800 Mark Center Drive Alexandria, VA 22311 US
• Name: Army Applicant Help Desk