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Duties

WHAT IS THE TAXPAYER SERVICES (FORMERLY WAGE AND INVESTMENT)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. *Activates, monitors, and controls job distribution and resource allocation for special processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels. *Monitors systems status and performance, observes and responds to system messages, and defines, isolates, and resolves a wide range of common equipment and operating problems, failures and malfunctions. Assists in developing new or revised operating procedures. *Run and monitor test programs to identify problems or potential for obvious problems such as memory overload. Corrects or adjusts priorities and workflow by reconfiguring equipment. *Performs other duties as assigned. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GENERAL EXPERIENCE: GS-4 Level: You must have one year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR Two years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). OR An equivalent amount of combined education and experience. SPECIALIZED EXPERIENCE: GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Experience with operating functions primarily related to peripheral computer components such as mail machines and printers; recording control totals for on-line output reports; preparing problem logs; following processing schedule and alerting of missing output listings; filing on-line controls and responding to inquiries related to controls and control totals. Examples of qualifying experience may have been gained in positions in the operation of a computer or peripheral device used in support of computer operations, computer related occupations that involve programming, systems analysis, production control, scheduling, knowledge of computer terminology, media and data flow, and preparing and interpreting program and system charts or other work requiring comparable knowledge of computer processing techniques. OR A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR An equivalent amount of combined education and experience. SPECIALIZED EXPERIENCE: GS-6 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience with standard, optional, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing\multiprogramming computer systems; Using operating systems configurations and equipment characteristics, utility software, and job control languages to activate, control, detect errors, and malfunctions. Examples of qualifying experience may have been gained in positions in the operation of a computer or peripheral device used in support of computer operations, computer related occupations that involve programming, systems analysis, production control, scheduling, knowledge of computer terminology, media and data flow, and preparing and interpreting program and system charts or other work requiring comparable knowledge of computer processing techniques. SPECIALIZED EXPERIENCE: GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position includes: Experience with standard, optional, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing\multiprogramming computer systems; Using operating systems configurations and equipment characteristics, utility software, and job control languages to activate, control, monitor and test processing of production workloads, detect errors, and malfunctions; Controls job distribution and resource allocation for processing requirements to link internal operating systems and utility programs with application programs and peripheral equipment; Develops new or revises operating procedures. Examples of qualifying experience may have been gained in positions in the operation of a computer or peripheral device used in support of computer operations, computer related occupations that involve programming, systems analysis, production control, scheduling, knowledge of computer terminology, media and data flow, and preparing and interpreting program and system charts or other work requiring comparable knowledge of computer processing techniques. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Kansas City External
• Email: [email protected]