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Duties

WHAT IS THE APPEALS DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Independent Office of Appeals, Case & Operations Support The following are the duties of this position at the full working level. Serves as the Liaison between the manager and subordinate staff members and other key officials. Assures understanding and clarification of the manager's views on all problems and issues. Serves as office manager for the office and ensures that the practices and procedures used by secretaries in subordinate offices are consistent with those of the manager's office. On own initiative, recommends changes in administrative policies. Devises and installs office procedures and practices to be used by secretaries in subordinate offices. Ensures an orderly and efficient flow of work and resolves various problems and situations that affect the flow of work. Exercises exclusive control over the manager's calendar, with authority for commitments of time. Screens all calls and visitors, answering most questions and completing most business in an authoritative and accurate manner based on knowledge of the manager's views and an awareness of all matters in which he/she is currently involved. Analyzes incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on the manager's objectives as well as for general interests and informal objectives of the manager. Alerts the manager of areas of potential impact and arranges for any necessary follow-up technical review by appropriate segments of the organization. Identifies trends that may have a significant effect on, for example, operations, administrative practices, communications, etc. Suggests possible courses of action to take when trends indicate actual or potential problem areas. Recommends functional component or individual best suited to provide follow-up action. Personally handles to completion a wide variety of administrative projects, performing necessary coordination, making contacts, obtaining comments from management officials concerned, and preparing correspondence. Reviews agenda items for executive conferences, assembles digests, consolidates comments from management officials, and summarizes material for use by the manager for participation in these conferences. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE FOR GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: obtaining needed background information before referring calls and visitors and referring items of special importance; Arranging meetings and conferences and assembling material for agenda items; Reviewing action documents for grammar, format, clarity of information, and conformance with the manager's viewpoint; Serving as liaison by briefing on views on current issues, programs, and activities; Conducting periodic training sessions; Performing administrative support assignments such as, collecting data for the annual budget estimates, setting up controls to monitor expenses and recommending adjustments, preparing reports and requests for procurement of supplies and equipment; and completing personnel action requests. SPECIALIZED EXPERIENCE FOR GS-10: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: experience gained using own judgment to determine and referring items of special importance; Reviewing incoming directives and issuances; Making final commitments, and advising those that might affect future decisions; Serving as a liaison by briefing on views on current issues, programs, and activities; Recommending changes in administrative policies and devising and installing procedures and office practices; Conducting periodic training sessions; Performing administrative support assignments such as collecting data for the annual budget estimates, monitoring expenses during the year, recommending budget adjustments and preparing periodic and annual reports. Your experience should also include handling office emergencies and resolving situations requiring initiative. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". AND PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address Appeals - Case and Operations Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748