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Duties

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Non-Campus Collection Operations The following are the duties of this position at the full working level. Receives and reviews all incoming mail and correspondence for the manager. Refers only that which requires personal attention. Determines what correspondence should be controlled with deadlines. Serves as the liaison between the manager and his/her key subordinate staff members and other key officials. Assures understanding and clarification of manager's views on all problems and issues. Serves as liaison with Headquarter and Program Officials. Acts as office manager for the office. On own initiative, recommends changes in administrative policies. Devises and installs office procedures and practices to be used. Personally handles to completion a variety of administrative projects, performing necessary coordination, making contacts, obtaining comments from management officials concerned, and preparing correspondence. Analyzes incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on manager's objectives and for general interests of the manager. Alerts manager of the area of potential impact and arranges for any necessary follow-up technical review by an appropriate segment of the organization. Ensures the follow-up action is accomplished. Edits and offers a critique on organizational internal management documents, pointing out aspects such as lack of clarity or understandability and questions on substantive content. Exercises exclusive control over the manager's appointments, with complete authority for commitments of time. Screens all calls and visitors, answering most questions and completing most administrative business involving established policy or routine matters. Maintains the confidential files of all sensitive material for the manager. Territory Managers, and equivalent level supervisors, are given authority and latitude in dealing with employee issues, including actions involving labor relations matters. The secretary also establishes and maintains general administration and other confidential files in the manager's immediate office. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE FOR GS-06: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: receiving calls and visitors and directing them to appropriate person or subordinate office; Preparing a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents; Reviewing documentation for proper format, conformance with procedural instructions, grammar, punctuation, and spelling; Organizing and maintaining files and records, manuals, handbooks, and other related materials; Scheduling appointments and assembling background material; Providing basic coordination and pertinent information on office functions. SPECIALIZED EXPERIENCE FOR GS-07: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: screening and answering telephone calls and determining which require personal attention; Establishing, organizing, and maintaining files of correspondence, manuals, and other related information; Reviewing correspondence and reports for proper format, grammar, punctuation, and mathematical correctness; Scheduling and shifting appointments based on commitments; Gathering and assembling necessary supporting documentation for reports; Providing advice, assistance and training to clerical support positions; Scheduling engagements and background material and preparing notes regarding topics to be discussed. AND MEET THE FOLLOWING SPECIAL REQUIREMENTS: Applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address SBSE COLL - Collection Operations 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748