About the Position: This position is located at the Madigan Army Medical Center, Tacoma Washington. The Madigan Army Medical Center, located on Joint Base Lewis-McChord just outside Lakewood, Washington, is a key component of the Madigan Healthcare System and one of the largest military hospitals on the West Coast of the United States.

Duties

The Representative provides counseling and information regarding benefits and/or other resources provided by Army and outside social services such as the Army emergency relief, Red Cross, and Veterans Administration. Interview the parent(s) of children born in this medical center to obtain all data required to complete the State of Washington Certificate of Birth. Interview next of kin of patients who expired in this medical center to obtain all the data needed to complete the State of Washington Certificate of Death. Exercise tact and diplomacy when interacting with family members of recently deceased patients. Prepare a variety of correspondences, ensuring correct format, spelling, punctuation, and arrangement. Compile information from a variety of databases to provide statistical data.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation (NACI) (Tier 1).
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• Required to be screened for applicable immunizations.
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the Experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing administrative support work related to dispersing information to customers and using personal computers and office software programs to register the state birth and death certificates occurred at the Madigan Medical center. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05 or above). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Manages and Organizes InformationOral CommunicationWriting Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83DE DHA PUGET SOUND MKT-MADIGAN DO NOT MAIL Joint Base Lewis McChord, WA 98431 US
• Name: Army Applicant Help Desk