Please Note: This recruit will be open to Wisconsin, Iowa and Illinois. Selectee will travel to locations in all 3 states on a regular basis. TDY will occur occasionally to additional states as well. 75% or more regular travel to Wisconsin, Iowa and Illinois Dubuque, Iowa: $86,962-113,047 Fort McCoy, Wisconsin: $86,962-113,047

Duties

Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel. Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. Develop customer service improvements and associated implementing guidance. Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF and V) mission. Monitor and report on customer support issues resulting from produce contractor performance issues.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work)
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No

Qualifications

To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Troop Support 700 Robbins Avenue Philadelphia, PA 19111 US
• Name: Stephen Ferraro
• Email: [email protected]