See below for important information regarding this job.

Duties

Serves as a technical expert for end-user management efforts for DLA users at all CONUS sites. Provides multi-media support services and end user hardware support services to multiple DLA organizations within the CONUS Area of Responsibility. Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, and other hardware devices. Maintains local systems and provides on-site support for (but not limited to) RFID, wireless, and Equipment Control System (ECS). Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment. Exercises control over the project activities and the project resources drawn from such technical specialties as Information Assurance, systems administration, application development and environment management. Follows DLA Information Assurance (IA) procedures covered by enterprise policies to ensure existing systems (HW/SW) are reliable and accessible to the end user only to prevent and guard against unauthorized access to DLA network and data. Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware anywhere the user may be located on or off the installation.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non Critical Sensitive with Secret
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your qualifications must include: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in- grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Participates in IT program development and planning, deployment of new initiatives, and other programs to promote customer relations; Researches and analyzes statistical data in various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action. - Provides advice and assistance to customers and troubleshoot complex problems. - Maintains local systems and provides on-site support for (but not limited to) RFID, wireless, and Equipment Control System (ECS). For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternative, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Tyrone Hayes
• Phone: 717-770-2945
• Email: [email protected]