Job opening: Immigration Services Assistant (OA)
Salary: $49 262 - 71 390 per year
Published at: May 28 2024
Employment Type: Full-time
This position is located in Field Operations Directorate, Office of Field Operations, District 42, San Jose CA Field Office.
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to customers.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.
Scheduling applicant appointments, communicating directly with applicants and their representatives.
Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Producing highly sensitive and secure documents.
Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.
Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.
As a participant in the Pathways Recent Graduates Program, you will receive both formal and on-the-job training to develop the required knowledge and skills to successfully perform the responsibilities of the position.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/03/2024.
Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing office automation duties using word processing to edit and reformat correspondence and reports.
Creating and maintaining spreadsheets/databases.
Responding to inquiries by phone and/or in writing.
Reviewing and verifying accuracy and completeness of submitted documents for benefits. OR
You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing office automation duties requiring different approaches and methods from one assignment to another.
Reviewing and screening applications for benefits to ensure validity of documentation submitted.
Providing routine information and assistance on applications for benefits.
Maintaining subject matter files, technical instructions, and/or operating procedures.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/03/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
This is a Recent Graduate position in the Pathways Program. Selected individuals are placed in a dynamic one year developmental program in the excepted service designed to lead to a civil service career in the Federal government. At the successful conclusion of this program, the agency may non-competitively convert individuals to a term or permanent position in the competitive service. Conversion to a Federal competitive service position will be at the discretion of the agency and is neither guaranteed nor implied.
RECENT GRADUATE PROGRAM ELIGIBILITY To meet the Program requirements, you must have obtained a qualifying degree to include an Associates, Bachelor's, Master's, Professional, Doctorate, OR obtained a Vocational, Technical degree or certificate from a qualifying educational institution, within the previous two years. Preference eligible veterans who were precluded from applying due to their military service obligation, begin their two year eligibility period upon release or discharge from active duty. Eligibility for these veterans cannot exceed six years from the date on which the degree or certification was completed. If you have not yet conferred your degree or certificate, but will within 120 days of the closing date of this announcement, a letter from the school documenting current standing, degree being obtained and expected graduation date must be submitted with your application.
Transcript required: You must submit a copy of your college transcript (unofficial is acceptable). For verification purposes, the transcript submitted must include your name, the name of the institution, and the date your degree or certification was conferred. If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
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