This position serves as a Program Support Assistant for the Medical Service at a dual division VA Medical Center. The hospital is a large complex, tertiary care, and affiliated research facility. The medical center provides acute medicine, psychiatry, surgery, rehab, neurology and extended care to an extensive outpatient population providing over 270,000 visits per year via more than 900 clinics including a Community based Outpatient Clinics.

Duties

The medical center's primary service area consists of 45 counties in northern, central and southern Kentucky serving approximately 100,000 veterans. The Lexington VA Medical Center's affiliation with the University of Kentucky Medical School is extremely active and has representation of all major clinical specialties/subspecialties. Incumbent primarily works at the Bowling Drive Division but will also be required to work at Sousley Road Division at times. Incumbent may be required to work an irregular tour of duty or assist with program support coverage in other clinic areas as needed. Major duties include, but are not limited to: Incumbent independently serves as the backup database manager and interpreter of the software packages utilized in Medical Service and throughout the medical center, working with Information Management Service and Clinical Application Coordinators in installing, maintaining and upgrading all required computer equipment and software. Incumbent independently provides oversight and knowledge of current equipment, as well as assessing the needs and trends for replacement and additional equipment and peripheral equipment. The incumbent provides information applicable to Medical Service for various quality assurance programs. Summarizes collected data, composes detailed reports of quality assurance activity, trending those categories specified by the Joint Commission. Incumbent serves as liaison for Medical Records. Duties include maintaining a list of required certifications and weekly medical record reports. Notifies house-staff and attending physicians of delinquent medical records. Responsible for ensuring that the Provider list is maintained and kept up to date - adding new physicians/house-staff and deleting physicians/house-staff as they finish their training, etc. Maintain and update the current on-call schedules to ensure accuracy. Independently coordinates and implements training of all Medical Service employees, physicians residents, students, nursing staff, and contractors in data input and retrieval for all computerized medical record and medicine packages, facility-utilized VistA and Outlook programs, appointment management packages, etc. Obtains and processes applications for computer access/verify codes for all Medical Service staff, physicians, residents, students and other facility staff. Incumbent trouble shoots software and hardware malfunctions, problem solves, and determines appropriate action(s) required to correct. These actions may range from refraining from the use, working with the Information Management staff or Clinical Application Coordinators or contacting the local and national programmers for agency-wide resolution. Independently performs maintenance and external care of computer equipment to avoid disruption in the timely flow of administrative and patient-related work. Coordinates repair and maintenance of existing and new equipment, as well as the installation of compatible hardware. Incumbent assesses computer hardware and setup needs, which includes furniture, surge protection and backups, computer lines and jacks. Acts as the information security coordinator for Medical Service, providing all mandated training within required timeframes, and ensuring procedures are developed and implemented to preserve the privacy and integrity of all computer data through menu management. Monitors, documents, investigates, and evaluates security incidents to ascertain trends and to recommend appropriate corrective actions to the Service Chief, the Information Security Officer, and medical center management. Serves as alternate TEMPO coordinator for Medical Service. Incumbent provides program support assistance as assigned by the Administrative Officer, Medical Service. Participates in the performance of service quality assurance activities (staff meetings, mandatory educational in-services, quality control reports, advanced clinic access ( ADA ), timeliness, goal sharing and improvement initiatives, etc.) and maintains records as directed for the purpose of improved overall performance. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD302650 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Verifying of information in health care provider files; Maintaining confidentiality of information in accordance with the Privacy Act; Provides quality control checks on data; managing multiple projects and priorities and meets deadlines; using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval; and researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer ServiceManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items. The work is performed in an office setting which require normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: Abigail Haley
• Phone: 447-216-6117
• Email: [email protected]