This position is located in the Bureau of the Comptroller and Global Financial Services, Global Compensation Directorate, Office of Pay Systems (CGFS/GC/PSYS). This position is located within an ever evolving and fast paced environment with services extending across the globe. The Office of Pay Systems leads automation and improvement initiatives, while supporting all systems utilized by the Global Compensation directorate.

Duties

Responsible for analyzing, identifying, and resolving system issues in accordance with policy, regulations, and stakeholder deadlines in place. Develops procedures for responding to new threats to systems confidentiality, integrity, and availability. Maintains and documents in-house information technology configurations. Recommends software procedures for use and identifies and recommends standards and criteria for assessing network server performance. Ensures the accomplishment of system modifications and enhancements. Redesigns systems to accommodate changes in user requirements, regulations, policies, legislative changes, or new technology. Advises other specialists and managers on implementation of new or enhanced IT systems including providing on-the-job and formal training for new and revised methods and techniques for resolving IT issues.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.  Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience monitoring and documenting systems performance to ensure that procedures and guidelines are followed to eliminate and prevent system disruption. Experience with Oracle Peoplesoft Applications and record retention systems or workflow. Experience maintaining and documenting in-house information technology configurations and recommending potential areas for enhancing systems reliability and functionality. Experience managing the installation and integration of new products or equipment. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 1999 Dyess Ave. (Charleston Reg. Ctr.) Charleston, South Carolina 29405 United States
• Name: S. Butler
• Phone: 000-000-0000
• Email: [email protected]