About the Position: This position is located at Fort Riley, Kansas. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes.

Duties

Represent the patient or family interests with the staff to assure that they are treated fairly. Conduct frequent patient rounds. Process patient satisfaction surveys in patient relations. Develop procedures for collecting, tabulating, analyzing and reporting on patient inquiries and problems. Participate in various meetings and councils to ensure that volunteer programs are recognized as a valuable MEDDAC asset. Present oral and written materials to inform and educate patients. Coordinate with leadership to resolve system defects in delivery of services, procedures, and policies or environment of care. Conduct detailed investigations to identify opportunities for process improvement and staff training needs

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes assisting with improving patient satisfaction with services rendered; resolving customer service complaints; and assisting with customer service programs, policies, and/or procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Customer Experience Management or Human Resources. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Interpersonal SkillsOral CommunicationOrganizational AwarenessProblem Solving

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address JT-DHA-DD83CK DHA STAND-ALONE MKT-IRWIN ACH DO NOT USE Fort Riley, KS 66442 US
• Name: Army Applicant Help Desk