You will serve as an IT Specialist (Customer Support) in the Information Systems and Technology (ISaT) Directorate of NAVY SYSTEMS MANAGEMENT ACTIVITY. This position is in the excepted service and does not confer competitive status.

Duties

You will serve as the Customer Support Point of Contact (POC) for Enterprise customers in assigned geographic Area of Responsibility (AOR). You will provide expert technical advice, guidance, and recommendations to management and other support specialists on critical customer support issues and provide documentation via reports or ITSM tool knowledge articles for future reference. You will serve as a Systems Administrator for Enterprise users and users in assigned geographic AORs. You will follow processes and executes procedures for ITSM tool tickets assigned to the Service Desk You will be responsible for configuring, maintaining, and updating IT equipment for assigned AOR. You will serve as the Local Element providing timely support and assistance to a customer base requiring Secure Telephone Equipment (STE) and vIPer secure phone services.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code Technical Support Specialist, proficiency level I the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• You must acknowledge in writing that you are accepting an appointment in the excepted service which does not confer competitive status, prior to appointment.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate performing duties such as the following: 1) Researching, evaluating, and providing feedback on incident and service request trends and patterns for customer support requirements and review customer satisfaction surveys to assess overall support effectiveness; 2) Performing installations activities and works with internal and external IT groups to resolve integration issues related to the implementation of new systems and hardware with existing infrastructure; 3) Carrying out actions associated with the receipt, handling, issuing, safeguarding, accounting and disposition of all COMSEC material assigned to the Local Element. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVY SYSTEMS MANAGEMENT ACTIVITY Department of the Navy Washington, DC 20373 US
• Name: Department of Navy EIC
• Email: [email protected]