The position description number for this position is PD09E6930. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search The Lead Claims Assistant functions as an expert technician providing technical support and direction to GS-07 Claims Assistants (BET) and trainees, and/or adjudication process required to administer programs under the Social Security Act.

Duties

Monitors and reviews workload, status reports, alerts, exceptions, and aged listings to ensure timely completion of workload and detect workflow/workload issues. In consultation with the supervisor, assigns work and balances workloads. Reviews and comments on new procedures; assists in developing supplementary procedures and/or reminder items for unit personnel. Identifies applications systems related problems, evaluates delays and recommends and/or takes corrective action. Evaluates delays in the processing of initial claims and recommends action to expedite adjudication. Meets regularly with counterparts to discuss processing problems, procedures, and resolve differences in interpretation of policies and regulations. Provides timely responses to requests for assistance form internal and external sources. Identifies individual training needs and provides feedback to supervisor on the need for formal classroom training. As required, develops training materials to supplement individual coaching/mentoring and provides classroom or on-the-job training.

Requirements

• All application materials must be received by the closing date.
• Applicants must be in good standing.
• Applicants must have a fully successful rating of record.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-07 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes monitoring and reviews workload, status reports, alerts, exceptions, and aged listings to ensure timely completion of workload and detect workflow/workload issues; identifying individual training needs and provides feedback to supervisor on the need for formal classroom training; reviewing systems generated exceptions and alerts to identify cases that have special processing requirements and processes the most complex cases and/or those that require a new approach or present unusual challenges. Qualification requirements must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at GS-07. Time in grade requirement must be met by the closing date of this announcement.

Contacts

• Address Office of Disability Operations 6401 Security Blvd 1150 East Mountain Drive Wilkes Barre Woodlawn, MD 21235 US
• Name: Alana Outen
• Email: [email protected]