What General Information Do I Need To Know About This Position? Open to all U.S. citizens under: USGS-SAC-24-12406508-DE-MB There is one vacancy; however, this announcement may be used to fill additional vacancies if they become available.

Duties

As an IT Specialist (Customer Service) within the DOI, USGS, Water Mission Area (WMA), Enterprise Technology Office (ETO) Infrastructure and Services Branch (ISB), End User and Lab Support (EULS), some of your specific duties will include:

Requirements

Qualifications

Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. For GS-12: Applicants must meet the following to qualify for the GS-12 level: One year of appropriate specialized experience equivalent to at least the GS-11 level in the Federal service that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This experience includes activities such as: 1.) Manage deployment of new workstations, servers, networks, storage, and backup hardware and software to the existing or additional customer base. 2.) Serve as a technical authority for direction and decisions required to ensure project success. 3.) Develop operational tests and evaluation plans, standard operating procedures, and technical policies. 4.) Provide advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. This level of work experience would reflect independence in planning and carrying out the assignment, selecting the approach or methodology to be used, resolving most of the conflicts that arise, and coordinating the work with others as necessary. You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.

Education

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs .

Contacts

• Address INFRASTRUCTURE AND SERVICES BRANCH 12201 Sunrise Valley Drive Mail Stop 600 Reston, VA 20192 US
• Name: Melissa Barnhart
• Phone: 916-278-9412
• Email: [email protected]