This position will operate within the Veteran Transportation Program (VTP) at the James H. Quillen Veterans Affairs Medical Center. The Transportation Assistant collaborates with the Call/Command Center Manager and the Administrative Officer for transportation workload forecasting, scheduling design, procedure development, quality improvement implementation, modification of processes, evaluation and ongoing operation of the Veteran Transportation Program and VTP Center flow.

Duties

The Transportation Assistant is responsible for work involving consult management, Veteran Transportation Program (VTP) appointment scheduling, and operating room scheduling. Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of VTP Center and Veteran Transportation flow. Duties will include but are not limited to: Applies automation abilities, to include knowledge of email system, MS Office-Word, Excel, and Teams. Manages the Beneficiary Travel Program application to pay eligible beneficiaries, perform bill of collections. and pay contractor billing in IPPS and ECAMs. Process 1358s. Patient funds. assist with increases and decreases to various fund control points using the VISTA and VPFS system. Interprets regulations and laws pertaining to travel eligibility for medical bene fits. transfer of patients, beneficiary travel, patient funds, and communicates to members of the clinical staff, Veterans, constituents and family members. Applies comprehensive knowledge of travel eligibility requirements, means test. beneficiary travel handbooks. and other entitlement program. Explains regulatory guidelines to members of the clinical staff, Veterans, constituents and family members. Communicates in writing decisions regarding legal entitlement for emergency travel. Prepares correspondence to Veterans concerning eligibility and counsels Veterans who do not meet the criteria for transportation reimbursement. Maintains and controls electronic filing systems in accordance with VA regulations and certify payments to Fiscal for processing. Reviews requests for reimbursement of travel cost for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with authorization. Communicates effectively to resolve beneficiary travel inquires regarding payments and/or denials. Arranges all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or independent transport. Explains the regulatory guidelines to beneficiaries for submitting any unauthorized claims to the VA for consideration of payment. Communicates consistently and treats customers in a courteous, tactful, and respectful manner. Provides customers with consistent information regarding established policies and procedures as it relates to beneficiary travel. Handles conflicts and problems in dealing with the customer constructively and appropriately. Makes special arrangements per physician documentation according to traveler's medical condition and or preference. Uses CPRS to review medical documentation for provider approvals for special mode of travel and emergency travel. Applies knowledge of basic medical terminology when interpreting medical documentation from the provider to ensure proper scheduling of various modes of transportation. Other duties as assigned. Work Schedule: Monday-Friday; 7:45am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD602030 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and application of transportation regulations, methods and practices to perform a wide range of problems with transportation. Knowledge to extract information and mileage from a road atlas and city state maps. Ability to interpret contracts for transportation services. Knowledge of validation, control, and maintaining accounting records for many travel accounts and make frequent dollar amount adjustments on those accounts. Knowledge and office automation abilities to include email system, Micro Soft Office, spreadsheets and other equipment. Ability to prepare correspondences to Veterans concerning eligibility and counsel Veterans that do not meet transportation reimbursement. Knowledge of beneficiary travel reimbursements. You will be rated on the following Competencies for this position: Conflict ManagementCustomer ServiceFinancial ManagementInformation AssuranceOral CommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent works in a well-lit, ventilated, office setting. Duties require sitting a PC/computer most of the 8-hour tour of duty in an ergonomic appropriate environment while assisting customers. Incumbent works in the hospital and uses multiple computer systems as well as other electronic based programs. The incumbent may come in contact with angry and potentially violent customers. Position requires a high level of concentration and coordination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at htps://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James H Quillen VA Medical Center Corner of Lamont Street and Veterans Way Mountain Home, TN 37684 US
• Name: Sharkita Thompson
• Phone: 6158738845
• Email: [email protected]