You will serve as a Telecommunications Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Systems Support Division (DSSD) in Buffalo, NY. This position provides configuration, management and support for a cloud-based Voice over IP telecommunication system supporting the SBA Disaster Enterprise Programs.

Duties

As a Telecommunications Specialist at the GS-0391-11/12, some of your typical work assignments may include: Acts as liaison between technical personnel, management, and vendors to facilitate detailed implementation of systems and proactively prevent down time or problems. Works closely with the Network Administration Team to design telephone systems that integrate with existing IT networks to provide operating capabilities for accomplishing mission requirements. Prepares or reviews Genesys Cloud services, and facility specifications. Monitors and resolves technical problems in the preparation of systems and/or facilities, the procurement and installation of Genesys Cloud Services and develops and conducts operational acceptance tests. Performs staff level functions involved in long- and short-range planning. Participates in planning for future systems and capabilities, for the short-term, and/or for the long-term projections of requirements and technology needed to satisfy them. Reviews and recommends specific kinds of communications security systems according to operating requirements, classification or sensitivity of traffic, agency policies and standards. IMPORTANT NOTES: This is a Permanent position, which is a competitive service status position with a full-time work schedule. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facility. A valid driver's license may be required. By applying for this position with SBA's Disaster Systems Support Division (DSSD), you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under Delegated Examining Procedures, announcement # DE-24-DSSD-12399221, open to the general public. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• You must successfully complete a background investigation.
• You may be required to complete a one-year probationary period.
• You must meet time-in-grade requirements by the closing date, if applicable.
• This position is not included in a bargaining unit.
• Credit score below 500 may negatively impact consideration in the hiring process.

Qualifications

Individual Occupational Requirements Education Undergraduate and Graduate Education: Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis. OR Experience To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. Specialized Experience: Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector: Maintaining telecommunication systems that integrate with existing IT networks to provide operating capabilities to accomplish mission requirements. Conducting traffic analysis to measure traffic characteristics, quality of service, and how much equipment or services are actually required for communications systems or segments of systems. Selective Placement Factor: This position has a selective placement factor for the GS-12 that requires candidates to have the Genesys Cloud CX Certification. Submit a copy of a current certificate with your resume. GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: Maintaining telecommunication systems that integrate with existing IT networks to provide operating capabilities to accomplish mission requirements. AND Providing system configuration and administration of a Voice over Internet Protocol (VoIP) telecommunication system. AND Conducting traffic analysis to measure traffic characteristics, quality of service, and how much equipment or services are required for communications systems or segments of systems. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-ADMIN IOR: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/telecommunications-series-0391/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/29/2024.

Education

If you do not meet the GS-11 specialized experience requirement, you may substitute the following education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

GS-11: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a related field;

OR

LL.M., if related

OR

Combination of Experience and Education: GS-11: Combination of education and experience as specified above. For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

GS-12: There is no education substitution at this grade level.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Contacts

• Address Disaster Systems Support Division - DSSD 409 3rd St SW Washington, DC 20416 US
• Name: LaQue Perkins
• Phone: 7034878100
• Email: [email protected]