The Supervisory Veterans Service Representative (Assist Coach) is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position is the assistant supervisor of one of the teams located within the Veterans Service Center (VSC), Benefits Eligibility Support Team (BEST), or Pension Management Center (PMC).

Duties

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, BEST, or PMC supervisory team. Duties include, but are not limited to: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management. Work Schedule: Full time, Monday through Friday (Monday -Friday 8:00 am - 4:30 pm.) Telework: Yes per Agency guidelines. This is not a remote position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Asst Coach), 02102A Relocation/Recruitment Incentives: Not authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Physical Requirements: The work normally involves mental rather than physical exertion. Bargaining Unit: This is not a bargaining unit position.

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If you are a current VBA employee requesting a reassignment or change to lower grade via this announcement, you must currently hold the GS-12 or higher and the promotion potential of your current position must be at least GS-12. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below: Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to: Quality assurance or auditor functions related to claims processing and benefit determination. Adjudication and authorization of compensation, pension, and claims. Determination to reconsider claims appeal cases and preparation/presentation of such cases. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Des Moines Regional Benefit Office 210 Walnut St Des Moines, IA 50309 US
• Name: Elvin OrtegaGonzalez
• Phone: (303) 236-6163
• Email: [email protected]