About the Position: This position is located at the 59th Medical Wing - Joint Base San Antonio - Wilford Hall Ambulatory Surgical Center; Lackland AFB, Texas. This is a Direct Hire Solicitation Non-Federal work experience may be creditable for leave purposes.

Duties

Track short- and long-range goals for the Patient Centered Medical Home as they relate to the Military Treatment Facility’s goals and objectives. Evaluate management or program operations to identifying problems from collected data and select solutions from alternatives in guidelines and precedent cases. Monitor customer satisfaction and use information to make recommendations to improve processes. Use automated systems to generate reports, presentations, and extract data from systems to assist in data collection and review. Identify trends, patterns, and problem areas and develop alternative courses of action from guidelines or precedents to meet strategic plan objectives and policies. Assess customer service feedback, addressing customer service issues/challenges, and providing recommendations on improving customer services/relations. Make arrangements with medical staff and medical facility departments, clinics, or services to prepare schedule of patient appointments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Qualifications for Medical Support Assistant (Office Automation): Specialized Experience: One year of specialized experience which includes scheduling medical appointments, monitoring reports for accuracy and/or completion, and utilizing automated programs to perform administrative or clerical work. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). AND Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83BI DHA SAN ANTONIO MKT-WILFORD HALL DO NOT MAIL Lackland AFB, TX 78236 US
• Name: Army Applicant Help Desk