THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (T32), Position Description Number D1615000 and is part of the AL HQ 167TH SUPPORT COMMAND, National Guard. ORGANIZATION: 167TH, FT McCLELLAN, AL SELECTING OFFICIAL: COL T. ALEXANDER ***THIS POSITION MAY BE AUTHORIZED A RECRUITMENT OR RELOCATION INCENTIVE FOR UP TO 25%***

Duties

(1) Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies. (2) Manages the IM self-service work center. This center includes operational computer workstations that are made available to users to use computer or video training materials (computer-based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems. (3) Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received, data communications requests, telecommunications requests, visual information requests, and information services requests. (4) Serves as a technical support specialist on DOD, NGB, and state required automated systems andsoftware programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. (4) Updates the customer service database for all service requests. Receives, analyzes, and assignscontrol numbers to all incoming customer requests. Determines if equipment is covered by warrantyor maintenance contract and processes accordingly. Uses a process for quickly assessing anddetermining the actual problems and either solves or assigns unresolved requests to appropriatespecific functional area. Follows up with the functional areas to ensure problems are resolved andrequests are completed. Ensures continual contact and update of status with the user.

Requirements

• NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
• This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
• May occasionally be required to work other than normal duty hours; overtime may be required.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.

Qualifications

MILITARY REQUIREMENTS: This is an excepted service position that requires membership in a compatible military grade in the Alabama Army National Guard. Applicants who are not currently a member of the Alabama Army National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact an Alabama Army National Guard recruiter at 800-464-8273 prior to applying for this position. MINIMUM MILITARY RANK: SFC MAXIMUM MILITARY RANK: SFC *Other Requirements: For positions requiring the operation of motor vehicles, candidates must have a valid state driver's license. EXPERIENCE REQUIREMENTS: Each applicant must fully substantiate (in his/her own words) that he/she meets the requirements of the Specialized Experience listed below: Otherwise, the applicant will be considered unqualified for this position. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. DOING SO MAY RESULT IN DISQUALIFICATION FOR THE POSITION. GENERAL EXPERIENCE: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Education

Substitution of Education for Specialized Experience:

2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

Contacts

• Address AL HQ 167TH SUPPORT COMMAND 424 Goode Rd Fort McClellan, AL 36205-3950 US
• Name: Timothy Alexander
• Phone: 256-240-8504
• Email: [email protected]