NOTE: Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. The position is at the Bureau of the Fiscal Service (Fiscal Service), Chief Information Officer (CIO)/Deputy Assistant Commissioner (DAC) Infrastructure and Operations, Service Operations Division (SOD), Operations Branch (OB), with primary responsibility for providing 24-hour event management and operational support capability for the Bureau of the Fiscal Service.

Duties

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. - Provide support for the 24/7 Fiscal Service Network Operations Center (FSNOC) in Kansas City (KCNOC), handling enterprise-level mainframe support, multiple hardware and communication systems, and the Bureau of the Fiscal Service integrated Wide Area Network Local Area Network (WAN/LAN) access and software operations. - Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN/LAN and large-scale mainframe using automated reporting and monitoring systems. - Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers. - Assist computer facility staff in the operation and troubleshooting of the data center lighting, power and environmental controls. This is accomplished by performing tasks as assigned by the systems facility staff. -Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN/LAN from an internal and external perspective using automated systems.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems. For the GS-09, examples of such experience could include: - Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors. - Assisting computer facility staff in the operation and troubleshooting of environmental controls. - Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions. - Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes. - Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues. - Responding to users of all levels that make requests for technical assistance in person, via phone or electronically. AND In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below. - Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems. - Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution. - Oral Communication, such as participating in meetings on job-related subjects. - Problem Solving, such as using reasoning and deduction to find solutions to problems. OR You may substitute education for specialized experience as follows: 1. Master's degree or equivalent graduate degree, or 2. Two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-9, you must have been at the GS-7 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address Service Operations Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]