Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as the Program Analyst of Functional Support of recreation/childcare software, within the Information Technology Directorate, Business and Support Services Division (MR), Headquarters Marine Corps. The incumbent assists with implementation of the recreation/childcare software for all recreation, sports, fitness, health promotion, childcare, youth teen programs as well as several Business Operations Programs.. Supports migration of software in a fully networked environment promoting integration with other MCCS automated systems. Coordinates with functional areas to include: Semper Fit, the Marine Corps Exchange, Business Operations, Children Youth and Teen Programs and Information Technology.Provides functional/technical support and assistance on functional aspects of implementing the recreation/childcare software. Supports system use (assists users), and analyzes system integrity and data. Reviews and analyzes base recreation/childcare databases.Reviews and monitors DoD and Marine Corps policy in the various program areas supported by the software. Updates policies and procedures required by changing data collection and reporting requirements, Activity Based Cost Management and Performance Based Budgeting initiatives, DoD and USMC policies. Assists with conversion of system data to achieve consistency and standardization, encourage optimal utilization of data by users, and promote proper management decisions and resource justification. Assesses and evaluates criteria to systematically measure effectiveness, efficiency and productivity of programs. Identifies deficiencies and enhancements, and recommends corrective action. Reports discrepancies or noncompliance.Assists in maintaining a Payment Card Industry (PCI) compliant environment. Contributes, as needed, to MCCS¿ annual Report on Compliance (ROC), gathering required documentation and samples.Consults with users to determine and resolve problem areas, and recommend modifications to systems or programs based on user needs. Provides training and guidance on processes and procedures to support system use and assist system users. Assists with conversion of system data to achieve consistency and standardization, encourage optimal utilization of data by users, and promote proper management decisions and resource justification. Maintains continual communication and visibility to ensure accuracy of existing and new data.May compile and organize data from various sources to develop and prepare graphs, charts and reports for presentation. May review reports to help identify administrative, programmatic and operational issues or problematic procedural processes. Analyzes and evaluates MCCS efficiency and effectiveness and develops proposals for problem resolution. May perform tasks and reviews of various internal functions and systems to determine maximum efficiency and compliance with established MCCS policies and regulations. Evaluates organizational functions,plan changes or enhancements to systematic processes. Analyzes programs to apply techniques for collecting, sorting, displaying and tracking varied information, both quantitative and qualitative. Identifies deficiencies and enhancements, and recommends corrective action. Report discrepancies and/or noncomplianceMay travel to conduct work assignments. May work a fluctuating work schedule to conduct work assignments outside of the typical workweek and work hours. May attend conferences and meetings, and conduct site visits. Establishes partnerships and networks with various organizations in accomplishment of work. May develop online surveys and mailing lists for survey distribution. May develop program surveys, audits, and special projects.Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.This is a white-collar position where occasional lifting up to 20 lbs may be required.

Requirements

• See Duties and Qualifications

Qualifications

Four year degree in a related field appropriate to the work of the position or an appropriate combination of education and experience that reflects demonstrated knowledge of and skill to analyze and evaluate effectiveness and efficiency of program operations and automated systems (Microsoft Office, RecTrac, etc.) to meet goals and objectives or three years of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.. Skill to analyze and evaluate procedures, and systems to improve operations. Experience in work areas to include: recreation, sports, fitness, health promotion, childcare and youth teen programs. Skill to perform surveys to determine compliance with established policies and procedures, and establish sound management practices. Knowledge of Activity Based Cost Management and Performance Based Budgeting initiatives. Skill to identify training needs, and provide system user training. Skill to communicate effectively orally and in writing with executive level staff at Headquarters and at external agencies.As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment, and thereafter must complete annual Information Assurance awareness training.Eligible for incremental telework as determined by MR/MF policy.Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:All employees: Work Quality, Customer Service, Interpersonal Skills.

Contacts

• Address BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA
• Name: BUSINESS AND SUPPORT SERVICES
• Phone: 703/432-0435
• Email: [email protected]