The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.   

Duties

The Lead Visitor Services Coordinator is responsible for visitor and guests services; engagement and cultural interpretation; VIP tours and group visits.

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.
• U.S. citizenship

Qualifications

Basic Qualification:  Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. In addition to the basic qualification requirement above: Experience:  You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service.  For this position, specialized experience is defined as demonstrated experience managing daily visitor operations in a museum, gallery, library or archive; scheduling team members and volunteers; training visitor services teams and volunteers; gathering visitor data and feedback from surveys; overseeing the purchase and maintenance of equipment and supplies; and complying with health or safety related protocols to manage visitor flow. Or Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or  J.D., if related.   For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement. Or a Combination:  Education and experience may be combined to meet the basic qualifications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Education

This position has no basic education requirement.

Contacts

• Address SMITHSONIAN Office of Human Resources POB 23772, 600 Maryland Avenue, SW 517 Capital Gallery Washington, District of Columbia 20013-7012 United States
• Name: Yvonne Humphries
• Phone: 202-633-7448
• Email: [email protected]