This position is located in a Department of Veterans Affairs, Regional Office (VARO), BEST Division. Serves as Veterans Service Representative (Senior Authorizer) for a claims team within a section of the BEST Division. Responsible for the review and authorization of a full range of claims of a larger scope of responsibility (unusually complex cases or those of a very sensitive nature involving novel issues) to include any appellate reviews related to contested claims.

Duties

Specific duties include: Reviews and authorizes a full range of claims of a larger scope of responsibility which are unusually complex cases or those of a very sensitive nature involving novel issues, to include any appellate reviews related to contested claims. Serves as the team mentor to lower-graded Veterans Service Representatives (VSRs) providing a comprehensive level of technical advice and guidance on complex authorization issues. Serves as the final signatory with the power to rate and award benefits on claims that are unusually complex, or to terminate, change, or deny benefits. Analyzes available data which reflects quality levels to determine training needs of lower-graded VSRs. Ensures all program requirements imposed by Compensation and Pension Service and the Court of Veterans Appeals are met or implemented. Distributes and balances the workload among the employees in accordance with established workflow and assures timely accomplishment of assigned workload Monitors qualitative and quantitative metrics to spot patterns in quality program delivery and pinpoint areas that need more investigation. Cases being reviewed may entail contentious issues that call for the application of legal precedents and, occasionally, the requirement for a new decision. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative; 30077A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/13/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-12 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized experience includes but is not limited to experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Not Applicable.

Contacts

• Address Muskogee Regional Benefit Office 125 South Main St Muskogee, OK 74401 US
• Name: Marla Buonodono
• Phone: 512-981-4971
• Email: [email protected]