This position is located in the Bureau of Consular Affairs, NewYork Passport Agency (CA/PPT/NY). CA is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other travel documentation to citizens and nationals, and for the protection of U.S. border security and the facilitation of legitimate travel to the United States.

Duties

Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed. Provides operational and administrative direction and counseling to subordinate staff on adjudicative and program. Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance. Assists in the development and delivery of fraud training for agency/ center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training if the review of subordinates' work indicates the need. Works with the Customer Service Analysts to supervise and lead staff that provide service to passport applicants, representatives, and clients that are frequent users of passport services

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.  NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. and  Experience assisting with more difficult, complex, and controversial passport adjudication cases by providing advice, instruction, and assistance in resolving them. Experience providing advice and guidance to address unusual or unprecedented work issues, and to coordinate customer relations activities. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 600 19th Street, N.W. Attn: CA/EX/HRD Washington, District of Columbia 20520 United States
• Name: Barbara Jones-Grant
• Phone: 771-204-3241
• Email: [email protected]