This position is located in National Park of American Samoa, in the Interpretation and Education Division.

Duties

Determine the needs of a customer by attentively listening to their questions and concerns Utilize interpretive techniques suggested by others to facilitate connections between audiences' interests and their surroundings Serve as a front-line representative of the organization to greet customers and answer questions Relate to visitors of varying interests and backgrounds Interact with others to resolve complaints and conflicts Provide positive and productive interactions with a diverse public representing a cross-section of the nation and other countries to include; different cultures, ages, social, ethnic, and economic groups, etc Converse with local residents in Samoan that visit the park or when conducting school visits during interpretive programs Orient visitors to conditions and equipment needs Keep informational bulletin boards up-to-date and in a well-kept, organized state Suggest brochures, books, or informational materials in response to visitor interest in a particular resource or historic feature Assist the public in planning visits to and recommending activities in the area Work in a visitor center or information kiosk in a park, historical site, outdoor education center, public gardens, or comparable informational visitor-oriented operation Stock an information desk and displays with brochures for visitor handouts and keep information desk orderly Provide a wide range of services to visitors including public orientation, explanations of current park events and potential safety hazards Understanding of the needs of the visitor, and the ability to provide complete and accurate answers to questions Present information to the public about the cultural, historical, and/or natural resources of interest of the park, area, facility, etc Provide current, accurate information to visitors concerning the surrounding areas of interest, such as the area's recreational opportunities and available interpretative services, activities, or presentations Present information to various audiences to inform or educate Present pre-established formal interpretive programs to parties of small size (up to 20 people) to encourage protection and preservation of resources Present formal interpretive programs to parties of large size (up to 50 people) to encourage protection and preservation of resources Educate customers regarding rules, regulations, and safety concerns to gain compliance. Physical Demands: The work requires standing for long periods of time, walking for long distances, climbing and descending steep inclines, bending, and lifting moderately heavy items. Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs. Working Conditions: Work is performed both indoors and outdoors resulting in exposure to a variety of weather conditions. This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service. The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-05/14/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-04 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least six (6) months of General Experience and six (6) months of Specialized Experience equivalent to at least the GS-03 level for a total of one year of experience. General Experience is (1) Any type of work that demonstrates the ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Specialized Experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups. Examples of specialized experience could include but are not limited to Park Guide or tour leader; docent; museum or observatory guide; teaching assistant; or other similar work. (Excess specialized experience can be substituted for general experience; but excess general experience cannot be substituted for required specialized experience). You must include hours per week worked. -OR- EDUCATION: Successful completion of at least two years of education above high school (60 semester hour or 90 quarter hours) which included at least 12 semester hours of directly related courses, such as in American history, science, public speaking, parks & recreation, education, or communications. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address National Park of American Samoa 2nd Floor MJH Bldg Pago Pago, AS 96799 US
• Name: Sara Rodriguez
• Phone: 628-249-3913
• Email: [email protected]