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Duties

WHAT IS THE TAXPAYER SERVICESDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education - Correspondence Production Services Central The following are the duties of this position at the full working level. Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function. Monitors, reviews, and evaluates operations and interrelationships with other functions re workflow, work redundancy, or systemic problems. Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions. Revises procedures, controls, etc., as indicated by studies or assigned by analyst. Prepares memoranda, reports, and charts showing findings or recommendations. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Specialized experience is experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of applicable program policies and procedures to assist in identifying potential and actual problems, probable causes, research specific issues, gather pertinent statistics or information, and reports findings. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and reviewing timeliness and effectiveness of actions. Knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information. OR EDUCATION: You may substitute education for specialized experience as follows: A bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, and coordinate studies or projects. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and reviewing timeliness and effectiveness of actions. Knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information; Experience performing individual management or program analysis clerical or technical assignments to provide effective management/program support. SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the knowledges, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate extensive knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, and coordinate studies or projects. For example, preparing memoranda, preliminary reports, and charts; Evaluating redundancy or systematic problems; and Reviewing timeliness and effectiveness of actions. Thorough knowledge of work functions of assigned area and familiarity with objectives to identify problems and gather information; Experience performing individual management or program analysis clerical or technical assignments to provide effective management/program support. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748