Position Location: This vacancy is for multiple locations. APPLICATIONS considerations only for the Interagency Career Transition Assistance Program (ICTAP) in commute area of the selected location.

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Requirements

• Proof of ICTAP eligibility required.
• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required.
• Job offers are contingent on fingerprinting and background / security investigation results.
• All qualification requirements must be met by the closing date of the announcement.
• Must pass the Competency Assessment Interview Process (CAIP).

Qualifications

Your resume must indicate both a beginning and ending date and the number of hours worked per week for each position you've held. Your beginning and ending dates must include a month and year, and you should not use a range of hours (i.e. 20 - 30) to indicate the number of hours per week you worked. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). In addition to the minimum qualifications, applicants must be eligible under one of the following categories: Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above; or on a career ladder position with full performance level leading to the GS-11 or above. (For additional information regarding ICTAP eligibility, please visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf Qualification requirements must be met by the closing date of this announcement. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. In addition to the minimum qualifications, applicants must be eligible under one of the following categories: Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP). In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.

Education

Education requirements do not apply in this position.

Contacts

• Address Region IV South Florida 61 Forsyth St SW Suite 22T64 Atlanta, GA 30303 US
• Name: Johanna Arevalo
• Phone: 404-562-1202
• Email: [email protected]