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Duties

Summary The primary purpose of this position is to provide quality customer service by efficiently providing and processing information relating to education services, civilian and military training, and OJT programs. Duties Serves as a customer service representative. Assists clients in determining career and academic goals. Advises qualified personnel on Air Force tuition assistance (AFTA) procedures. Updates, inquires, and processes actions through the Personnel Data System and Defense Joint Military Pay System (DJMS). Coordinates and schedules classroom use for both academic institutions and military organizational requirements. Performs routine and miscellaneous clerical work to include processing incoming mail, maintaining files and posting updates as necessary, and preparing/maintaining office forms of various types. Uses varied and advanced functions of office automation software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents.

Requirements

• U.S. Citizenship Required.
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• Advance in hire may be authorized if there is demonstrable proof provided on your resume.
• This posn is subject to provisions of the DoD Priority Placement Program.
• Disclosure of Political Appointments.
• Works with and safeguards individual's personal data protected by the Privacy Act.
• May be required to work other than normal duty hours, which may include evenings and weekends.
• May be tasked to assist as needed in a variety of MEO program areas to include Awards and Decorations, Education, Enlisted Specialty Training, Military or Civilian Training, WAPS testing, PSM, and UPRG Management.
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
• The incumbent must have the ability to type a minimum of 40 WPM.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, for the GS-1702, Education and Training Technician Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes, (1) Knowledge of a body of standardized rules, regulations and procedures to perform or explain a range of clerical procedures in support of the educational services and training programs and to resolve recurring problems; (2) Knowledge of procedures, requirements, and terminology related to the educational services and training programs to process requests, compile periodic training reports, maintain educational development files and records, and provide general information about the courses available; (3) Knowledge of coding for the automated personnel system to enter data and to correct errors, Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents, such as letters, reports, spreadsheets, databases, and graphs. A qualified typist is required. OR EDUCATION: Applicants must have successfully completed four (4) years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You MUST submit a copy of your transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You MUST submit a copy of your transcripts. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of standardized rules, regulations, and procedures of educational programs. 2. Knowledge of satellite broadcast systems and/or associated electronic equipment to support the distance learning program. 3. Ability to communicate effectively both orally and in writing. 4. Ability to plan and organize work and to meet deadlines. 5. Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents, such as letters, reports, spreadsheets, databases, and graphs. A qualified typist is required. 6. Working knowledge of general office administrative and clerical procedures to distribute mail, answer telephone, keep appointment calendar, maintain files/office forms, and order supplies. 7. Ability to read and interpret specific procedural guidelines pertaining to administrative support, including locally developed equipment operating and document processing instructions, which are directly applicable to the work. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JB Andrews 1500 W Perimeter Road Ste 5300 JB Andrews, MD 20762 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]