Job opening: Operations Support Specialist
Salary: $72 553 - 113 047 per year
Published at: May 01 2024
Employment Type: Full-time
This position is located in the Management Directorate, Intake and Document Production, Document Management Division.
As an Operations Support Specialist, you will assist in providing oversight and management of daily operations for the personalization of secure documents and centralized notice printing for the agency.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Assists team members to achieve specific tasks, produce work products, and meet program and production goals.
Provide oversight and management of daily operations for the personalization of secure information documents
including card production and notice printing.
Supports the team by applying leadership and team-building skills, including group facilitation, coordination, coaching,
problem-solving, integrating work processes and products, obtaining resources, and acting as a liaison with the
supervisor.
Accountable for outcome of results; timely delivery of quality work products, and services.
Plans, conducts, or participates in projects and studies of substantive organizational functions. Identifies trends and
provide assessments to organizational leadership.
Develops, recommends, and evaluates policies, issuance's, and directives in assigned areas of responsibility, providing
advice to immediate and division supervisors.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 05/14/2024.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 05/14/2024.
GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Utilizing secure document production equipment.
Performing initial quality control and quality assurance on secure printed cards and documents.
Providing technical guidance and operational support to colleagues.
Conducting studies on current procedures and policies and providing advice to leadership.
OR
You may substitute successful completion of a Ph.D. or equivalent doctoral degree or at least three (3) full years of progressively higher level graduate education leading to such a degree or LL.M. in a field related to the work of this position.
GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Utilizing inventory management systems for reordering of consumables used for card production.
Performing quality assurance on final products of printed cards and documents.
Compiling and completing a variety of reports from card production software and various databases to be sent to leadership.
Serving as a subject matter expert and first point of contact for card production equipment, inventory management, and warehouse management needs.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 05/14/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-11 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
Map
