The mission of Employee Benefits Security Administration (EBSA) is to ensure the security of retirement, health and other workplace related benefits of American workers and their families. The primary purpose of this position is to provide clerical and assistance support, in support of audits, investigations, and outreach concerning ERISA laws, regulations, and communication. The position also provides IT and general administrative support. This position is Inside the bargaining unit.

Duties

Major duties include but are not limited to: Processes cases and case related materials from the opening to the final closure. Reviews case actions for technical adequacy and adherence to established policy and procedure. Reviews preliminary determinations and ensures cases are properly closed. Retrieves information requested by the Investigator, Auditor, and/or Benefits Advisor as directed. Identifies situations where it appears that a participant has been unable to obtain a benefit to which they are entitled. The incumbent prepares a summary of the situation so that, in consultation with the supervisor, a determination can be made as to how to proceed with benefits recovery. Serves as a liaison with entities outside the department such as private organizations, the IRS, event organizations for outreach logistics, etc. Maintains control of files to indicate the status of reviews, nature of actions, follow-up action(s) required, and disposition of the case, and other essential control elements to ensure timely action to facilitate reporting. Conducts research by locating, recording, consolidating, analyzing, or summarizing information related to audits, investigations, or customer service. Completes general off ice administrative duties as assigned including timekeeper, travel administration, training administration, performance management administration, mail administration, customer service, event administration, FOIA requests, etc. Performs a full range of clerical activities associated with the utilization of technologies supporting development and management of investigations and inquiries. Maintains an organized, complete, timely office filing system including hard copy or electronic files consisting of personnel files, archived files, investigative case files, etc. Operates a desktop computer to input, store, retrieve, and maintain records and files in a variety of formats.

Requirements

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

You must meet the Specialized Experience to qualify for Employee Benefits Assistant, as described below. For GS-7: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6, in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience includes: Experience updating information in various on-line databases. Experience using standard Microsoft office (i.e., spreadsheet program and word processing) and PDF files (e.g., Adobe). Experience with program and administrative support which include typing/reviewing documents for format, grammatical accuracy, maintaining files, handling correspondence, and transcribing correspondence and reports from rough drafts into proper format, etc. Received, reviewed, and distributed incoming correspondence for accuracy and completeness; handled medium to large office filing system, including hard copy or electronic files. Experience in oral communication with office personnel and the public to accomplish objectives.

Education

There is no substitution of education for the required specialized experience for this position.

Contacts

• Address Employee Benefits Security Administration, Regional Offices 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Sheree Grant
• Phone: 202-693-7627
• Email: [email protected]