The Performance Improvement Advisor position is located in the Division of Quality Management, Performance Improvement Department at the Phoenix Indian Medical Center in Phoenix AZ. As the organization's performance improvement advisor, the incumbent is responsible for oversight and direction of the organization's performance improvement plan to include designing, implementing, and adjusting the delivery of this program.

Duties

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-24-PX-12386478-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.** Ensure the successful implementation and sustainment of the Quality Management within the organization according to policy guidance. Facilitate cross-functional team projects using the Lean model to improve processes such as process efficiencies and customer service as well as enhancing patient safety and the reduction of cost. Apply advanced statistical methods to improve process capability, reduce process variation. and optimize performance to move toward the Lean level of defects. Analyze clinical and service trend data, identify variations in evidenced-based patient care and sub-standard performance, prepare and present recommendations for improvement, and assists in implementation of improvements facility-wide. Use statistical processes and techniques, databases. computer systems, and graphic displays in the collection, analysis, and interpretation of data.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): Bachelor's or graduate/higher level degree: major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-09) in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Run and analyze support measures on a performance improvement dashboard. Knowledge in analyzing and reporting clinical data using graphs and dashboards. Knowledge and ability to train others in performance improvement science. Professional knowledge in a wide range of quality and performance improvement principles. Demonstration of knowledge in facilitating performance improvement activities including planning, developing, directing, organizing and evaluating performance improvement initiatives and organizational performance. OR Education: Must have at least 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree; OR; A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-11 grade level. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US
• Name: Chelsea Banteah
• Email: [email protected]