This position is located in the Small Business Administration, Santa Ana National Disaster Loan Resolution Center in Santa Ana, CA. The Disaster Loan Servicing Center assists customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off. The incumbent is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.

Duties

As a Loan Servicing Assistant, GS-1101-07, you will be responsible for: Analyzing financial statements of SBA disaster loans, which are considered potential problems; comparing present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions; and following up with borrower or bank on any serious violations noted. Independently servicing a selected portfolio of disaster loans, concentrating on those over 30 days past due by initiating collection letters and contacting borrowers who are less delinquent in order to determine the cause of the delinquency and to propose corrective action for resolving the problem. Initiating and signing as recommending official actions including charge-off, deferment, due date change, extension of maturity, payment modification, return to servicing, referral to liquidation. Making recommendations to the loan specialist, and initiates remedial action as determined necessary (i.e., letter, MA visit, etc.). Answering written requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information; is mindful of Freedom of Information and Privacy Acts when responding to such requests. Answering verbal requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information; is mindful of Freedom of Information and Privacy Acts when responding to such requests.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

Specialized Experience for GS-07: One year of specialized experience, equivalent to the GS-06 grade level in the Federal service, obtained in either the private or public sector: performing a variety of servicing, collection and liquidation administrative duties applicable to consumer and commercial loans, such as preparing correspondence, data entry, filing and researching; and retrieving loan information to include initiating and recommending liquidation actions; and providing technical guidance to new/lower graded employees. These qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/10/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Santa Ana National Disaster Loan Resolution Center 200 W. Santa Ana Boulevard Suite 740 Santa Ana, CA 92701 US
• Name: Jessica Hunsicker
• Email: [email protected]